Think about capabilities, not just capacity
Updated: Oct 8, 2019
Capacity planning is one of those unpleasant tasks for PMO leaders. It takes a good deal of work and it is not always helpful in predicting the amount of project work an organization can undertake. Having 10 more developers will not speed delivery if production change control processes remain a bottle neck. Adding 5 more business analysts will not result in better requirements if they lack consulting and communications skills. And if poor metrics cause your organization to work on the wrong projects or fail to identify projects that are troubled, capacity increases will not yield improved business results.
So, how can you assess capabilities? A simple approach is to identify attributes of capabilities and develop point-weighted questions to assess the strength of those attributes. A radar chart as shown above is a helpful way to depict the results of the assessment and to demonstrate progress in improving the capabilities.