When it's time to abandon...
One of the 12 Agile Principles (http://agilemanifesto.org/principles.html) is, “Simplicity – the art of maximizing the amount of work not...
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Ron Montgomery
Oct 29, 20191 min read
Cute dog, but don't take it home!
We found this dog wandering through the neighborhood. We fed the dog, our neighbor found the owner and returned it, so this story had a...
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Ron Montgomery
Mar 26, 20191 min read
When you have a need for speed...
When a new customer is ready to outsource to a Third-Party Administrator (TPA), they rarely tell the conversion team, "Take your time,"...
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Ron Montgomery
Jan 13, 20192 min read
Two Things Your Client-Facing Team Should Never Say
As you establish your conversion team, you will find a range of communication skills. Some team members will be focused on internal...
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